Privacy Policy
Last updated: 1 July 2026
At Criminal Elements, we respect your privacy (almost as much as we respect a well-blended fragrance).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with Criminal Elements.
1. What information we collect
When you visit our website, make a purchase or contact us, we may collect personal information including:
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Your name
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Shipping and billing address
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Email address
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Phone number (if provided)
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Payment and transaction information
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Information you provide through contact forms, emails or other communications with us
Payments are processed securely through third-party payment providers. Criminal Elements does not directly store your complete payment card details.
We may also automatically collect certain technical and usage information, including:
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Browser type
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Device information
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IP address
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Website activity and usage information
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Information collected through cookies and analytics tools
2. How we use your information
We may use your personal information to:
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Process, fulfil and ship your orders
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Communicate with you about your purchases
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Provide customer service and respond to enquiries
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Send marketing communications where you have consented to receive them
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Improve our website, products and customer experience
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Analyse website performance and usage
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Help prevent fraud and maintain the security of our website
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Comply with applicable legal and regulatory requirements
3. Sharing your information
We may share your personal information with trusted third-party service providers where necessary to operate our business. These may include:
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Payment processors
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Shipping and delivery providers
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Email marketing platforms
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Website hosting and ecommerce providers
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Analytics and advertising
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Professional advisers or authorities where required by law
Some of these service providers may process or store information outside Australia.
We do not sell or rent your personal information.
4. Cookies and analytics
Our website may use cookies and similar technologies to:
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Understand how visitors use our website
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Remember preferences and improve functionality
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Analyse website performance
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Support marketing and advertising activities
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.
5. Marketing communications
If you choose to receive marketing communications from Criminal Elements, we may use your contact information to send you news, product updates, event information and promotional offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
6. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While no method of electronic storage or transmission is completely secure, we use trusted service providers and reasonable security practices to protect your information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate our business, and to meet applicable legal, accounting and regulatory obligations.
7. Accessing or correcting your information
You may contact us to request access to the personal information we hold about you or to request that inaccurate or outdated information be corrected.
You may also contact us if you would like us to delete personal information we hold about you. We will consider and respond to your request subject to any legal or business obligations that require us to retain certain information.
To make a request, please contact us using the details below.
8. Third-party websites
Our website may contain links to third-party websites or services. Criminal Elements is not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal obligations.
Any changes will be published on this page with an updated “Last updated” date.
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, you can contact us at: