FAQ

1

​How do I

place an order?

2

Payment

3

Shipping

4

Returns

Refunds

​Fragrances can be purchased through the online store here. Our Base Elements range are almost always in stock. Rare and Transient Elements ranges are sold on a first-come first-served basis. Rare Elements are small batch so will be unavailable from time to time, and Transient Elements are usually limited release or unique one offs.  If there's a Rare or Transient Element you can't live without, give us a yell at sales@criminalelements.net and we'll see what we can do!
 

 

 

Payment is via Paypal, using either a Paypal account or a credit/debit card. We also happily accept bank deposits from Australians and/or those who dislike Paypal, simply shoot us an email at sales@criminalelements.net and we'll help you out quick smart.
 

 

 

Shipping is via Australia Post, and within Australia only; with great regret, international orders will not be accepted. Orders are generally shipped on the next working day. If there are any delays or problems we will let you know ASAP.
 

 

 

Unfortunately we cannot accept returns or exchanges on fragrances or fragrance samples that have been used or opened, however, we may consider refunds on a case by case basis. Please email us with any concerns at sales@criminalelements.net. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition.